Hank George, Inc. offers a variety of consulting services to insurers. We have been providing these services since the inception of HGI in 2002 and we bring 37 years of expertise in all aspects of underwriting to the table for the benefit of our domestic and international clients.

Underwriting Requirement Review

In-depth analysis of current use of underwriting resources aimed at reducing costs and application-to-issue turnaround time while increasing protective value yield. We have done these analyses for eight North American companies.

Underwriting Practice Review – Including Preferred Risk Criteria

Here the focus is on internal underwriting guidelines to update them based on the latest clinical and industry developments. This process typically includes detailed assessment of the carrier’s preferred risk criteria, looking for ways to be more competitive without sacrificing mortality gains. We have undertaken ten of these reviews since 2002.

Medical Underwriting Audits

We have done over a dozen detailed medical underwriting audits. Many carriers seek periodic outside expert input to supplement internal audits and the marginal value accruing to them from reinsurer audits. Our clients sometimes ask us to focus on specific areas such as the quality of information provided via their teleinterviews. Some also invite us to supplement our audit with a live or video presentation to their underwriters highlight key areas where underwriting decision-making can be improved.

Field Underwriting Manuals

Many companies either do not have field underwriting guides for their producers or have not updated them for many years. We have done customized field guidelines for domestic and international carriers with positive feedback from the carriers and their producers.

Teleunderwriting Practices

As coauthor of the only book ever written on teleunderwriting and manager of the North American portion of the SCOR Global Re Teleunderwriting Survey, we bring broad expertise in all underwriting technical aspects of this process. We have designed customized teleinterview drilldown questionnaires for three carriers and recommended modifications in existing sets of questionnaires for others. We have also trained underwriters in optimizing their use of teleinterview drilldowns and we have also trained in-house and outsourced teleinterviewers in three countries.

Rx Profile Practices

Many insurers that use Rx profiles need a practical approach to triaging risks based on drugs sorted by colors correlating with the magnitude of their insurability implications. We have done a generic drug coloration matrix for a leading industry provider and also worked individually with companies offering both fully-underwritten and simplified issue products.

Underwriting Rule Sets for Straight-Through New Business Processing

Working with SelectX in the United Kingdom, we are positioned to assist companies in developing customized underwriting rule sets to accommodate underwriting engines for straight-through processing of new business.

Underwriting Presentations for Producers

We have done more underwriting-related presentations for producers than any independent firm in the world, including two main platform lectures at the Million Dollar Round Table (MDRT). Since 2002, we have done dozens of customized lectures for insurers, brokerage general agencies and producer associations addressing a wide range of issues. Our new book, Underwriting: What Every Producer Must Know is the sequel to Getting it Issued (published in its 2nd edition in 2000 by The National Underwriter Company). Over 14,000 copies of Getting it Issued have been sold, making us well known to producers. We have done presentations for producers in every major Canadian venue, across Australia and New Zealand, in Singapore and in every US state.

For more information about these consulting services, please contact Hank George, CEO HGI, at 414.423.0967 or at hankgeorge@aol.com.